Privacy policy
Last updated: 1 July 2026
This Privacy Policy explains how Petsoria (“we”, “our”, or “us”) collects, uses, shares, and protects your personal information when you visit our website, browse or purchase pet products, create an account, contact our customer support team, or otherwise interact with our store.
This Privacy Policy applies to the Petsoria website and to purchases and other interactions made through our online store.
Petsoria is a trade name of Outlight Systems, registered in the Netherlands. Outlight Systems is the data controller responsible for your personal information where applicable.
Full business and contact information is provided at the end of this Privacy Policy.
1. Information We Collect
We collect personal information that is reasonably necessary to operate our pet store, process and deliver orders, provide customer support, improve our website, prevent fraud, and comply with applicable legal obligations.
Information You Provide Directly
Depending on how you interact with Petsoria, this may include:
- Full name
- Email address
- Telephone number, if provided
- Shipping address
- Billing address
- Order details
- Products purchased
- Purchase history
- Account information, if you create an account
- Customer support communications
- Return and refund requests
- Product questions
- Reviews or other content you voluntarily submit
- Information included in messages sent through our contact forms
Please do not provide unnecessary sensitive personal information when contacting us.
Information Collected Automatically
When you visit the Petsoria website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Browser language
- Operating system
- Device type
- Pages viewed
- Time spent on our website
- Referral source
- Approximate location based on your IP address
- Shopping cart activity
- Website interactions
- Cookie identifiers
- Similar analytics or tracking information
More information about cookies and similar technologies is provided in Section 8.
Payment Information
Petsoria does not store complete credit card, debit card, or bank-account details on its own servers.
Payments are processed through secure third-party payment service providers.
We may receive limited transaction-related information necessary to manage your order, such as:
- Payment method used
- Transaction reference
- Payment status
- Limited or masked payment information
- Fraud or verification results where applicable
2. How We Use Your Information
We may use your personal information for the following purposes:
- Order fulfilment: To process purchases, confirm orders, arrange fulfilment, prepare pet products for shipment, deliver orders, and provide tracking updates.
- Customer support: To answer questions about pet products, orders, shipping, returns, refunds, damaged products, and other customer-service matters.
- Account management: To create and maintain your Petsoria account where you choose to create one.
- Returns and refunds: To evaluate and process return requests, refunds, cancellations, replacements, and order-related claims.
- Fraud prevention and security: To detect, prevent, and investigate fraudulent, suspicious, abusive, or unauthorised activity.
- Website operation: To maintain our website, shopping cart, checkout, account features, and other online-store functionality.
- Website improvement: To understand how customers interact with Petsoria and improve our website, navigation, product selection, and customer experience.
- Marketing communications: To send product news, pet-related offers, newsletters, or other marketing communications where you have consented or where otherwise permitted by law.
- Advertising and measurement: To measure advertising performance and, where permitted, provide more relevant advertising.
- Legal and regulatory compliance: To comply with applicable accounting, tax, consumer-protection, privacy, data-protection, and other legal obligations.
- Business administration: To maintain appropriate records and manage our business operations.
3. Legal Bases for Processing
Where the GDPR, European data-protection legislation, or similar laws apply, we process personal information under one or more of the following legal bases:
Performance of a Contract
We process information when necessary to:
- Process your Petsoria order
- Arrange payment
- Fulfil and ship products
- Provide tracking information
- Handle returns and refunds
- Provide customer support relating to your purchase
Consent
We may rely on your consent for:
- Marketing communications
- Non-essential cookies
- Certain analytics technologies
- Certain advertising technologies
You may withdraw your consent at any time where processing is based on consent.
Legitimate Interests
Where permitted by law, we may process information for legitimate business interests such as:
- Fraud prevention
- Website and account security
- Business analytics
- Improving Petsoria
- Customer-service administration
- Protecting our legal rights
- Preventing misuse of our website
Legal Obligations
We may process or retain information where necessary to comply with:
- Tax obligations
- Accounting obligations
- Consumer-protection requirements
- Regulatory requests
- Court orders
- Other applicable legal requirements
4. Who We Share Information With
Petsoria may share personal information with third parties where reasonably necessary to operate our business, fulfil orders, provide services, or comply with legal obligations.
These third parties may include:
- Payment processors, for secure payment processing.
- Shipping carriers and delivery partners, to deliver Petsoria orders and provide tracking.
- Fulfilment partners, suppliers, and warehouses, to prepare, package, and ship pet products.
- E-commerce and website service providers, to operate and maintain our online store.
- Hosting and technology providers, to operate our digital infrastructure.
- Customer-support platforms, to manage enquiries and customer communication.
- Email service providers, to send order confirmations, shipping notifications, and other communications.
- Analytics providers, to understand website usage and improve our services.
- Advertising and marketing platforms, including services such as Google or Meta, where legally permitted and subject to applicable consent requirements.
- Fraud-prevention and security providers, where necessary to protect transactions and our website.
- Professional advisers, including accountants, legal advisers, and tax professionals.
- Government, regulatory, legal, or law-enforcement authorities, where disclosure is required by law or necessary to protect legal rights.
We aim to share only the personal information reasonably necessary for the relevant service.
5. International Data Transfers
Petsoria is operated by Outlight Systems in the Netherlands and works with service providers and fulfilment partners that may operate internationally.
As a result, your personal information may be processed or stored in countries outside:
- The United States
- The European Economic Area
- The United Kingdom
- Your country or state of residence
For example, international processing may occur in connection with:
- Order fulfilment
- Shipping
- Payment processing
- Website hosting
- Analytics
- Customer support
- Advertising services
Where applicable data-protection law requires additional safeguards for international transfers, we take appropriate steps to protect personal information.
These safeguards may include:
- Adequacy decisions
- Standard Contractual Clauses
- Approved transfer mechanisms
- Recognised data-transfer frameworks
- Contractual privacy and security protections
For order fulfilment, we generally provide fulfilment and shipping partners only with information reasonably necessary to deliver your order, such as your name, delivery address, contact details, and relevant order information.
6. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or where a longer period is required by law.
Typical retention periods may include:
- Order and transaction records: Up to 7 years where required for accounting or tax purposes.
- Return and refund records: Up to 7 years where required for accounting, legal, or tax purposes.
- Customer-support communications: Generally up to 3 years after the last relevant interaction.
- Marketing consent and unsubscribe records: For as long as reasonably necessary to demonstrate consent or respect your unsubscribe request.
- Account information: Until your account is deleted, subject to information we must retain for legal or legitimate business purposes.
- Website analytics information: According to the retention settings of the relevant analytics provider.
- Cookie information: According to the duration of the applicable cookie or consent setting.
After the applicable retention period, information may be deleted, anonymised, or securely retained where required by law.
7. Your Privacy Rights
Your privacy rights depend on where you live and which laws apply to you.
Depending on your jurisdiction, you may have the right to:
- Access: Request information about the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of eligible personal information.
- Restriction: Ask us to restrict certain processing activities.
- Data portability: Request eligible information in a structured and commonly used format.
- Object: Object to certain processing based on legitimate interests.
- Withdraw consent: Withdraw consent where processing relies on your consent.
- Opt out of direct marketing: Stop receiving marketing communications.
- Lodge a complaint: Contact an applicable privacy or data-protection authority.
Residents of certain U.S. states may have additional rights under applicable state privacy laws.
Depending on the law that applies, these may include rights relating to:
- Access
- Correction
- Deletion
- Data portability
- Certain targeted advertising
- Certain forms of sharing of personal information
- Appeals of certain privacy-request decisions
To submit a privacy request, contact:
Please include sufficient information for us to understand and verify your request.
We aim to respond to valid privacy requests as soon as reasonably possible and within the period required by applicable law.
If you are located in the European Union, you may also contact your local data-protection authority.
Our lead supervisory authority in the Netherlands may include the Autoriteit Persoonsgegevens where applicable.
8. Cookies and Similar Technologies
Petsoria uses cookies and similar technologies to operate our website, remember preferences, understand website usage, improve our services, and support advertising where permitted.
Cookies are small data files that may be stored on your browser or device when you visit a website.
We may use the following categories:
Strictly Necessary Cookies
These cookies are necessary for important website functionality, including:
- Shopping cart functionality
- Checkout
- Account login
- Website security
- Fraud prevention
- Session management
These cookies cannot generally be disabled through our consent tools because the website may not function properly without them.
Functional Cookies
These cookies may help remember preferences such as:
- Region
- Language
- Currency
- Previous website choices
Analytics Cookies
Analytics technologies help us understand:
- How visitors use Petsoria
- Which pages are visited
- Website performance
- Navigation patterns
- General interaction with our store
This information helps us improve the Petsoria shopping experience.
Advertising and Marketing Cookies
Where permitted and, where required, with your consent, advertising technologies may be used to:
- Measure advertising effectiveness
- Understand conversions
- Limit repetitive advertising
- Provide more relevant advertising
- Create or measure advertising audiences
You can manage cookie choices using our cookie or privacy-preference tools where available.
You may also control cookies through your browser settings.
Disabling certain cookies may affect some website functionality.
9. Advertising and U.S. Privacy Choices
Petsoria may use advertising and analytics services to understand advertising performance and promote our pet products.
We do not sell personal information for monetary payment.
However, certain disclosures of online identifiers or browsing activity to advertising partners may be considered a “sale,” “sharing,” or use for targeted advertising under some U.S. state privacy laws.
Where required, eligible users may have the right to opt out of these activities.
Where such controls are legally required and technically available, they may be provided through our cookie banner, privacy-preference interface, or another privacy control on our website.
10. Marketing Communications
Petsoria may send marketing emails containing:
- Product updates
- New pet products
- Pet-related offers
- Store news
- Other promotional information
We send marketing communications only where you have opted in or where otherwise permitted by applicable law.
Every promotional marketing email will contain an unsubscribe option.
You may also request to stop receiving marketing communications by contacting:
Please note that unsubscribing from marketing does not stop necessary transactional communications.
Transactional messages may include:
- Order confirmations
- Payment confirmations
- Shipping notifications
- Tracking updates
- Delivery information
- Return communications
- Refund confirmations
- Important account or service notifications
11. Data Security
Petsoria takes reasonable technical and organisational measures intended to protect personal information from:
- Unauthorised access
- Accidental loss
- Misuse
- Alteration
- Unauthorised disclosure
- Destruction
These measures may include:
- HTTPS/TLS encryption for information transmitted through our website
- Secure third-party payment processing
- Access controls
- Authentication and security measures
- Security protections provided by our e-commerce and hosting partners
- Fraud-prevention tools
- Review of appropriate operational processes
No internet transmission, website, database, or storage system can be guaranteed to be completely secure.
If we become aware of a personal-data breach requiring notification under applicable law, we will take appropriate steps and notify affected individuals or authorities where legally required.
12. Children's Privacy
Petsoria is an online pet store intended for adult customers and is not designed or directed toward children.
We do not knowingly collect personal information from children under the age of 13 in the United States.
Where a higher age threshold applies under local law, we will follow the applicable legal requirement.
If you are a parent or legal guardian and believe a child has provided personal information to Petsoria without appropriate permission, please contact:
We will review the request and take appropriate steps where required.
13. Reviews, Photos, and User-Submitted Content
If Petsoria allows customers to voluntarily submit:
- Product reviews
- Pet photographs
- Videos
- Testimonials
- Other user-generated content
we may process the information you choose to provide in order to publish, moderate, display, or manage that content.
Please avoid submitting personal information that you do not want displayed publicly.
Where a review platform or third-party service is used, that provider may also process information in accordance with its own privacy terms.
14. Third-Party Links
The Petsoria website may contain links to third-party websites or services, including:
- Payment providers
- Shipping carriers
- Social media platforms
- Tracking services
- Other external websites
Petsoria does not control the privacy practices, security, or content of independent third-party websites.
We recommend reviewing the privacy policies of third-party services before providing personal information to them.
15. Business Transfers
If Outlight Systems or Petsoria undergoes a business transaction such as:
- Merger
- Acquisition
- Reorganisation
- Financing
- Sale of assets
- Transfer of ownership
personal information may be disclosed or transferred as part of that transaction where permitted by law.
Any recipient of personal information would remain subject to applicable privacy and data-protection obligations.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Petsoria's operations
- Our website
- Our service providers
- Fulfilment arrangements
- Privacy practices
- Technology
- Applicable legal requirements
When we update this policy, we will revise the “Last updated” date shown at the top of the page.
Where required by law, we may provide additional notice of material changes.
17. Governing Law
This Privacy Policy is generally governed by the laws of the Netherlands, without limiting any mandatory privacy or consumer-protection rights that may apply based on your place of residence.
Customers located in the United States may have additional rights under applicable federal or state laws.
Nothing in this Privacy Policy is intended to limit mandatory rights that cannot legally be excluded.
18. Who We Are
Petsoria is a trade name of Outlight Systems, registered in the Netherlands.
Brand Name:
Petsoria
Legal Company:
Outlight Systems
Data Controller:
Outlight Systems
Registered Office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Chamber of Commerce Number (KvK):
42045311
VAT Number:
NL869455904B01
Telephone Number:
+31 6 51691724
Contact Email:
support@petsoria.com
19. Contact Us
For privacy-related questions, requests, or complaints, please contact us:
Email:
support@petsoria.com
Postal Address:
Petsoria
c/o Outlight Systems
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Telephone Number:
+31 6 51691724
For privacy requests, please provide enough information for us to identify the relevant account, order, or personal information without sending unnecessary sensitive information.