Payment Policy
Petsoria Payment Policy
Last updated: 1 July 2026
This Payment Policy explains how payments are processed when you place an order through the Petsoria website.
By placing an order with Petsoria, you agree to the payment terms described below.
Petsoria is a trade name of Outlight Systems, registered in the Netherlands. Full business and contact information is provided at the end of this policy.
1. Accepted Payment Methods
Petsoria accepts the payment methods displayed during checkout.
Depending on your location, device, browser, order value, and the payment options available at the time of purchase, these may include:
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Visa
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Mastercard
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American Express
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PayPal
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Apple Pay
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Google Pay
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Klarna or other pay-later services, where available
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Other secure payment methods displayed during checkout
Not every payment method is available for every customer or order.
The payment options shown during checkout are the payment methods currently available for your purchase.
2. Currency
For customers shopping in the United States, prices on the Petsoria website are generally displayed in U.S. Dollars (USD / $).
The applicable currency will be clearly shown on the product page, cart, and checkout.
The final amount payable, including any applicable taxes or shipping charges, will be displayed before you complete your order.
If your bank account or payment method is denominated in another currency, your bank or payment provider may apply:
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Currency conversion;
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Exchange-rate adjustments; or
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Foreign transaction fees.
These charges are determined by your bank or payment provider and are not controlled by Petsoria.
3. Payment Timing
Payment is required when you place your order unless a pay-later or alternative payment method available at checkout states otherwise.
Your order will not normally enter processing or fulfilment until payment has been successfully authorised.
After successfully placing your order, you should receive an order confirmation at the email address provided during checkout.
An order confirmation does not necessarily mean that an order has been finally accepted if payment verification, fraud screening, inventory issues, or another legitimate issue subsequently prevents fulfilment.
4. Secure Payment Processing
Payments made through Petsoria are processed using secure third-party payment providers.
Petsoria does not store your complete credit or debit card details on its own servers.
Payment information is transmitted and processed using the security measures provided by our payment and e-commerce infrastructure.
Our website uses HTTPS/TLS encryption to help protect information transmitted between your browser and the website.
Please never send:
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Full credit card numbers;
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Card security codes;
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Bank login credentials; or
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Other sensitive payment information
to Petsoria by email or through our contact form.
5. Payment Authorisation
When you submit an order, your bank, card issuer, digital wallet, or payment provider may first authorise the transaction before the payment is fully settled.
If payment authorisation is unsuccessful, your order may not be accepted or processed.
Common reasons for payment failure may include:
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Incorrect card details;
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Incorrect billing information;
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Insufficient funds;
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An expired card;
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A bank or card issuer decline;
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Security or fraud-prevention checks;
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Failed identity or authentication checks;
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Payment-provider technical issues;
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Restrictions placed on the payment method by the issuing bank.
Petsoria does not control payment approval decisions made by banks, card issuers, or third-party payment providers.
6. Failed or Declined Payments
If your payment fails or is declined, please first verify that the information entered during checkout is correct.
You may also wish to:
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Try the payment again;
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Use another available payment method; or
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Contact your bank, card issuer, PayPal, Klarna, or other payment provider.
If you continue to experience difficulties completing a Petsoria order, you may contact us at:
For your security, please do not send sensitive payment credentials by email.
7. Payment Verification and Fraud Prevention
To help protect Petsoria and our customers from fraud and unauthorised transactions, some orders may be subject to additional verification.
We may temporarily hold, cancel, or refuse an order where reasonably necessary if:
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Payment cannot be successfully verified;
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Billing or shipping information appears incorrect or incomplete;
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A payment provider flags the transaction for review;
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The transaction appears unauthorised, fraudulent, or suspicious;
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Additional information reasonably required to verify the order cannot be obtained.
Where appropriate, we may contact you using the information provided during checkout.
If an order is cancelled after payment has already been successfully captured, any applicable refund will be issued to the original payment method.
8. Taxes
Applicable taxes may be calculated and collected during checkout depending on:
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Your delivery address;
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Applicable U.S. state or local tax requirements;
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Order details; and
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The payment or checkout system used.
Where Petsoria is required to collect applicable sales tax, the amount will be shown during checkout before you complete your purchase.
The final amount displayed at checkout is the amount you authorise for payment, subject to any separate fees charged directly by your bank or payment provider.
9. Customs, Duties, and Import Charges
Petsoria works with different fulfilment partners, and certain products may be dispatched from locations outside the United States.
Depending on the shipment origin, destination, order value, and applicable customs requirements, some orders may be subject to:
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Import duties;
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Customs charges;
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Import taxes; or
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Carrier handling fees.
Where such charges are collected during checkout, they will be included in the amount shown before payment.
Any import duties, customs fees, taxes, or carrier charges not collected by Petsoria at checkout may be payable by the customer where legally applicable.
For additional information about fulfilment and shipping, please refer to our Shipping Policy.
10. Refunds
Approved refunds are returned to the original payment method used to place the order.
Petsoria cannot redirect a refund to another:
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Credit or debit card;
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Bank account;
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PayPal account;
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Digital wallet; or
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Alternative payment method.
Refund eligibility and processing are subject to our Return & Refund Policy.
Once Petsoria has issued a refund, your bank, card issuer, PayPal, Klarna, or other payment provider may require additional processing time before the funds become visible in your account.
The exact processing time is determined by the payment provider and is outside Petsoria's direct control.
11. Pay-Later and Instalment Payments
If Klarna or another pay-later or instalment service is available during checkout, use of that service is subject to the provider's own terms and conditions.
The provider may independently determine:
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Customer eligibility;
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Credit or identity checks;
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Payment schedules;
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Instalment amounts;
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Applicable fees;
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Approval or rejection of the payment method.
Petsoria does not control approval decisions made by these providers.
If an order paid through a pay-later provider is refunded, the refund will normally be processed through that same provider.
The provider may then adjust, cancel, or refund any remaining payment schedule according to its own procedures.
12. Pricing Errors
Petsoria makes reasonable efforts to ensure that product prices and other pricing information shown on the website are accurate.
However, obvious technical, typographical, or pricing errors may occasionally occur.
If a product is listed at an obviously incorrect price, we may cancel the affected order before fulfilment.
If payment has already been taken, we will issue a full refund to the original payment method.
Where reasonably possible, we will notify you if your order is affected by a pricing error.
13. Duplicate or Pending Charges
In some cases, your bank or card issuer may temporarily display a payment as:
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Pending;
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Authorised;
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Duplicated; or
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Processing.
A temporary authorisation does not necessarily mean that you have been charged twice.
If you believe you have been incorrectly charged more than once for the same Petsoria order, please contact us with your order number.
Do not send full card details.
We will review the relevant order information and assist where possible.
14. Chargebacks and Payment Disputes
If you have a concern regarding:
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Your Petsoria order;
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A payment;
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Delivery;
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A refund;
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A damaged or incorrect product; or
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Another transaction-related issue,
we encourage you to contact us first at:
Our customer support team will make reasonable efforts to help resolve the issue.
Initiating a chargeback or payment dispute without first contacting us may make the resolution process more complex or take longer.
Nothing in this policy limits any legitimate rights you may have through your bank, card issuer, payment provider, or applicable consumer law.
15. Unauthorised Transactions
If you believe your payment method has been used without your permission to place an order with Petsoria, please contact your bank or payment provider immediately.
You may also contact us at:
Please provide any relevant order information you have, but do not send sensitive banking or card credentials.
We may take reasonable steps to investigate or cancel an order where unauthorised activity is suspected and the order has not yet been fulfilled.
16. Changes to This Payment Policy
Petsoria may update this Payment Policy from time to time to reflect changes in:
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Available payment methods;
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Payment providers;
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Our checkout systems;
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Business operations;
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Legal requirements; or
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Security practices.
When this policy is updated, the “Last updated” date at the top of the page will be revised.
17. Who We Are
Petsoria is a trade name of Outlight Systems, registered in the Netherlands.
Brand Name:
Petsoria
Legal Company:
Outlight Systems
Registered Office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Chamber of Commerce Number (KvK):
42045311
VAT Number:
NL869455904B01
Telephone Number:
+31 6 51691724
Contact Email:
support@petsoria.com
18. Contact Us
For payment-related questions, failed payments, refunds, duplicate charges, or order concerns, please contact us:
Email:
support@petsoria.com
Postal Address:
Petsoria
c/o Outlight Systems
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Telephone Number:
+31 6 51691724
Customer Service Hours:
Monday–Friday: 09:00–17:00 CET/CEST
Saturday–Sunday: 09:00–13:00 CET/CEST
Average Response Time:
We aim to respond within 24 hours.
For order-related questions, please include your order number so we can assist you as efficiently as possible.