Contact Information
If you have any questions about your order, shipping, returns, refunds, product sizing or measurements, or any of our pet products, our customer support team is here to help.
Customer Service Hours
Monday–Friday: 09:00–17:00 CET/CEST
Saturday–Sunday: 09:00–13:00 CET/CEST
Average Response Time
We aim to respond within 24 hours on business days.
For order-related questions, please include your order number so we can assist you as quickly as possible.
Business Information
Petsoria is a trade name of Outlight Systems, registered in the Netherlands.
Brand Name:
Petsoria
Legal Company:
Outlight Systems
Registered Office:
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Chamber of Commerce Number (KvK):
42045311
VAT Number:
NL869455904B01
Telephone Number:
+31 6 51691724
Contact by Post
Petsoria
c/o Outlight Systems
Hendrik Soeteboomstraat 4
1035 NX Amsterdam
The Netherlands
Important Notice
Please do not send returns to our postal address without contacting us first. To request a return, email support@petsoria.com and wait for return instructions.
The correct return address may differ from our registered business address depending on the product and fulfilment location. Returns sent without following the provided return instructions may experience delays or may not be accepted.